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Return Policy

All purchases during discount & offers period

Refund and exchange steps:

  • If you want to Refund and exchange the products, please go to the website and submit a Refund request from the account.
  • Choose the products you want to return.
  • After confirmation, you will receive a return attchment to print and attche it in the box to either handle it to carrier (client will handle imposed return fees from carrier) or to handle it in our showroom by following same instructions.
  • Contact DHL at: 920003450, or visit their website: https://www.dhl.com/sa-en/home.html, to coordinate the delivery date, and place the DHL waybill after filling it in the shipping box including to the received return confirmation attchment which you received via emaill.
  • Only the amount of the returned item will be returned,The amount will be refunded by the same method of payment.Products are returned and exchanged after ensuring the safety of the products.
  • If there is a special box for the product, it is considered part of the product and cannot be returned without it.

La Maison Doree's exchange, return and refund policy

Return, exchange and refund

(reason)

Return, exchange and refund

(possibility)

Return Method

I have received the wrong product

Yes

The product is unused, in its original case, the case is unbroken, it includes all the labels. The product has to be reported when received or maximum, in 48 hours

I have received a product that wasn’t described on your site

Yes

The product is unused, in its original case, the case is unbroken, it includes all the labels. The product has to be reported when received or maximum, in 48 hours

I have received a defective product

Yes, on one condition to be for the product related to (…..)

The product is unused, in its original case, the case is unbroken, it includes all the labels. The product has to be reported when received or maximum, in 48 hours

Badly stored products, in a bad condition, or under direct rain

No

We are not responsible if any product was stored badly, in a bad condition, under direct rain, etc.

Defective products (manufacturer's fault)

Yes, but only in certain circumstances

The product is unused, in its original case, the case is unbroken, it includes all the labels. This is only valid for products/items that are sold in package by the manufacturer with a user manual.

Materials / products quality doesn't match manufacturer's claims or they don't match the standard or specifications

Only in certain circumstances

In the event that the materials need to be tested by third party agencies, the buyer bears all costs, including sending samples, testing fees and collecting reports.
If the client did not receive the order becuse of wrong Bl information from client side Yes -

The materials/products have been used and tampered with after receiving them.

No

-

Request to replace one product/other product with different materials/items.

No

-

Partial return / residuals

No

-

Return and exchange :

The exchange shall take place within 7 days from the date of receipt (furniture if it’s not received or delivered) and the return shall be within 3 days from the date of receipt (furniture if it’s not received or delivered), and the products shall be returned in their normal condition as they were purchased and received.

Non-refundable Products: You may not return, exchange or refund products in respect of the following:

  • Products classified as dangerous or used as flammable liquids or gases.
  • All purchases during discount & offers period.
  • Products that you have used, damaged, or are not in the same condition you received them in.
  • Any product that has been used, formulated, or used to develop or produce something.
  • Products with damaged or missing serial numbers,
  • Products that fall under specific categories, the particular product will be stated on the product page with a non-returnable label.
  • Products that are not suitable for return for health reasons if they have been opened by you after delivery, or mixed with other items after delivery.

Examples:

  1. Bedspreads
  2. Bathroom sets
  3. Household utensils
  4. Fragrance
  5. Candles

Refund mechanism:

In the event of returning products, the amount will be returned to the same payment method within 5 working days only.

Not receiving:

-In the event that the item arrives at the site and has not been received, 500 riyals shall be paid as shipping and delivery fees.

-In case the client didn't response & receive the order from the carriers same shipping cost will apply to re-ship it again

For contact and inquiries:

Email : customercare@lamaisondoree.com