Terms and Conditions Policy

We welcome you to the lamaisondoree.com website (hereinafter referred to as the website / website services), which is a service provided by Maryam Abdulaziz Al-Mousa Trading company, a registered establishment in the Kingdom of Saudi Arabia with its address at P.O. 6891 Riyadh 13513 Kingdom of Saudi Arabia (hereinafter referred to as the Company). The Website is operated by the Foundation (hereinafter referred to as we / us / the site or in the plural).

As a user of the Website (hereinafter referred to as you/you (plural form)/the customer) you must read and understand the following terms and conditions (the “Terms and Conditions” list).

Once you use the website for the purpose of purchasing, you will be obligated to follow the terms and conditions. Please review the list of terms and conditions carefully before you start using the electronic services. In the event that you do not agree to (or in the event that you cannot comply with) any law or condition from the list, we advise you after using the electronic services provided by the site.

The use of the website services is available only to persons who are able to legally represent themselves according to the system of the Kingdom of Saudi Arabia. Persons who are unable to legally represent themselves under the system of the Kingdom of Saudi Arabia cannot use the website services.

If you are a minor (you are under the age of 18), you may use the website services under the supervision of a parent or legal guardian provided that they agree to abide by the terms of use. The user will be responsible for using the site's services from outside the Kingdom of Saudi Arabia, in full compliance with the local laws applicable in that region.

These terms and conditions are considered valid and nullify and nullify the previous forms of commercial representation, oral agreements or other understandings, unless additional terms specific to a specific product or service are specified in this regard.

By using the Website Services you will be obligated to follow the terms and conditions.

Website security protection:

You may never violate or attempt to violate the security protection of the Website, including, but not limited to:

1. Accessing information not intended for you or accessing a web server or an account that you are not authorized to use officially.
2. Attempting to explore, scan or test the capacity of the system or network or attempt to penetrate the security system or protection levels without being authorized to do so.
3. Attempting to disrupt or interfere with the service provided to any other user, host, network or host, including, but not limited to, spreading and sending viruses to the Website, or overburdening the Website, sending chain letters, unsolicited email, or any other means that may harm the integrity of the network.
4. Sending unsolicited messages, including commercial offers and/or advertisements for products or services.
5. Simulation for the purpose of forging the IP address, e-mail address, or any part of the website address, and using it in any e-mail or postal group. Violations that are harmful to the system or network security will result in civil and criminal penalties in most cases.

You agree not to use system resources, hardware or software, or in any way to interfere, interfere, or attempt to interfere with the functioning of the Website or any activity or service provided by the Website. The website will investigate activities that may involve such violations and will cooperate with the competent judicial authorities to prosecute and apply the necessary punishment to the persons involved in such practices.

Electronic Communication:

While using the Website and communicating with us electronically, you agree to receive electronic communications from us, via e-mails, newsletters or by posting notices such as disclosures on the Website. You agree that any communication we provide to you electronically satisfies any legal requirements, as in written communications.

We may monitor, record, store and use any phone, email or other electronic communication with your information for training purposes, to verify instructions given to us and to improve the quality of customer service.

Products and customer reviews:

Customers who have evaluated the product or service of the company give full rights and authority to republish their reviews in newsletters, marketing means or on the site without the customer's consent based on their consent to provide the review.

Shopping cart:

We reserve the right, at our sole discretion, to limit the quantity of specific items per person, per household, or per order on the Shopping Cart. Your shopping cart capacity is limited to the item/product at the time of selection.

Details of Products, Stock, and Prices:

Whereas the website seeks to provide accurate information about products (such as stock availability, pricing, product features, images, and specifications) and services information, typographical errors may occur. Also, the product information can differ compared to the product's image and specifications.

The colors of our products that appear on the Website will be displayed as accurately as possible. However, since the actual colors you see will depend on your screen, we cannot guarantee the accuracy of your screen's display of any color.

Publishing any of the forms with product/ service information (including but not limited to marketing proposal, advertisements, offers, magazines, and publications) on the website, doesn't guarantee the stock, supply and availability of prices via the Internet. Errors may occur in the process of providing the product/ service and with the pricing information on the website. The site cannot confirm the pricing and the total cost of the product/ service until the online checkout is completed. In the case of providing a product/ service and bill it at an incorrect price or with incorrect information due to an incorrect price or incorrect information of the product/ service. The applicant has the right to either contact you to get instructions or cancel your application and notify you of such cancellation. In the event that we accept your request via the Internet, the total cost will be deducted on your payment / bank transfer in / payment upon payment and you will be notified via email and you will be informed that the payment has been processed. Stock availability and prices are subject to change without prior notice. All prices and fees include value-added tax as applied. Unless otherwise specified.

Modifying the terms and conditions:

The site may at any time modify the terms and conditions of the site without furthering any prior notice to you. You can access the most current version of the Terms and Conditions at any time on our website. If you do not accept the revised Terms and Conditions, you must stop using the Service. However, if you continue to use the Service, you will be deemed to agree to accept and be bound by the revised Terms and Conditions of Use of this website.

Create an account:

When you enter the site, you can enter as a guest visitor (you cannot buy as a guest), and you can register on the site to be able to order, purchase or obtain other services such as design and pre-order, you are responsible for not sharing your data with anyone else even by my representatives Customer Service As this information is confidential and personal to you only and its misuse holds you responsible and gives us the right to terminate your account, the site protects your data and when you feel that your data has been breached, please tell us immediately.

For more details, please refer to the privacy policy: https://www.lamaisondoree.com/index.php?route=information/information&information_id=5

Order from the site:

You can order from our website immediately after registration, as the prices are fixed with the obligation to pay taxes, delivery, shipping, customs fees, if any.

Commitment to the return and replacement policy. If you want to return and exchange, you can view it from here: https://www.lamaisondoree.com/order_and_return

We do not guarantee the availability of products even if the site mentions that the products are available, as it is possible to run out of stock at the time of ordering or to go through an update process, which takes some time.

We cannot complete the order if the payment was rejected due to a problem with your bank account.

Shipping and delivery:

1. Order could revice from showroom will be ready for pickup  from 1 to 3 working days
2. Shipping within the Kingdom of Saudi Arabia via DHL within 1-4 working days, for shipping outside the Kingdom of Saudi Arabia may take 2-7 working days and the price depends on the weight.
3. Free delivery inside Riyadh takes from 3 days to 7.
4. We are not responsible if the shipment is received by someone else, as it will be considered an error from you in describing the receiving location or an error in your postal data.
5. Shipping and delivery times may change by the shipping company as the times above are estimates.

Store pickup:

1. You can pay through the online store, and receive your shipment from the showroom in Hettein District - Northern Ring Road, Riyadh(Order will be ready for pickup  from 1 to 2 working days)

      Client must revice the order maximum after 3 days from notify the client otherwise the order will be return to the warehouse and reschedule the pickup. The customer is allowed to store the goods in our warehouse for a maximum period of 60 days, then storage fees are calculated as follows:

50 Saudi riyals  pre day for first 15 days

50 Saudi riyals  pre day for second 15 days

150 Saudi riyals. per day 90days after the invoice date

 

Payment:

Payment when purchasing from the website is by credit card during the order process only, and there is no payment upon receipt.

Return, exchange, refund:

Please click here for the return, exchange and refund policy.

Returns, exchanges and refunds:

In the event of ordering a wrong product or in the event of a defect in the product, you can, within 3 days of receiving the product, request (request for payments / return of the product) to return the product to the company, except for the non-exchangeable and returnable products described in the exchange and return policy under: Products< Safety of products below.

When preparing to return the product, the product must be in its original condition, and the box containing it must be closed. We do not accept returns for products with scratches or opened items. We reserve the right to agree to accept returns of products that do not meet the above criteria.

Refund of payments via SADAD account:

In addition to the conditions of the Saudi Arabian Monetary Agency regarding internal bank transfers (refunds) - the information of the customer (the beneficiary) when registered with us must be matched with the customer’s bank account information (full name, identity number, or residence, bank name and bank account number (IBAN) In order to avoid any delay

or refusal of the bank transaction by the bank to which the transfer is requested in the refund requests from the company, as in the event that the information mentioned we have does not match the customer’s bank account data, there will be a delay or it may result in the transaction being repeated again after correcting the data required to complete the process according to the legal texts in the Kingdom of Saudi Arabia.

Warranty/Standard, Item/Product Specification:

Not all products are covered by the warranty, always check the product list to see if they have warranty benefits. All materials/products/items made available to you through lamaisondoree.com are provided on an (as it is) and (as available) basis without any warranties from lamaisondoree.com, unless expressly provided in writing.

Products:

Products prices:

Website product prices are inclusive of VAT - Kingdom of Saudi Arabia.

Prices do not include the value of delivery, shipping and insurance, as additional fees will be applied to your order in case of delivery or shipping.

Website discounts not including email us items.

Products request:

The products on the website are updated on a daily basis, some products may be implemented during the purchase process and accordingly the amount will be returned if it is not available in the same payment method.

Products Safety:

Each piece is taken out of the showroom after ensuring its complete safety.

Your payment of an additional insurance amount for shipping and delivery, which protects your right in the event that you receive an incorrect piece, you will be compensated with a new product if available, or a refund will be made.

Upon receipt from the showroom, or shipping or delivery without paying the security deposit, it is not possible to return or replace the incorrect parts, as they were ensured of their integrity before the order was taken out. Return and exchange policy applies:

https://www.lamaisondoree.com/order_and_return

Hyperlinks:

The site is not responsible for any hyperlinks and policies related to other than our website, as you are fully responsible for any damages that occur in the event of clicking on hyperlinks.

Intellectual property rights:

All rights reserved to the site and the use of (trademark, codes, images, content, music, sounds, data, video, and all site contents...) and your non-personal use of it exposes you to legal liability, whether it is republished, copied or used for a purpose Commercial without prior written permission signed by the website.

Applicable Laws:

All provisions of the website comply with the laws of the Kingdom of Saudi Arabia and follow the judicial system of the Kingdom of Saudi Arabia in the event of a dispute.

How to contact us?

If you have any questions about our terms and conditions, the practices of this website, or your transactions on this website, please contact us at +966 53 330 1664

customers service:

If your problem requires customer service intervention, please email us at customercare@lamaisondoree.com or call us at +966 53 330 1664

Did you know?

You can log in to your account page to do the following:

• Review your requests
• Deactivate your account
• Change your personal details

Social media:

Our favorite way to interact with our fans and customers all day, every day.

Kindly visit our page on Instagram on https://www.instagram.com/lamaisondoree.sa

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